FAQ

I just downloaded the mobile app. How do I start selling and earning?

When you install the mobile app, you automatically own a webstore to your name. Add the products or bookings you see in the app to your webstore, (for example if a product or booking item cost is 5,000, when you click add to store, you can enter any amount you want to earn as profit margin on the product or booking. For instance if you enter 2,000 as your profit margin, this means you will be selling the product or booking for 7,000 to your customers).

I have a business and I have products or bookings (tickets, hotels, events, etc) to sell. How do I become a Supplier?

To become a Supplier, go to menu on top right of this page and click on Become a Supplier, enter your business details and submit. You will receive a mail notification of approval after your business is verified, and a link to login into your Supplier dashboard.

How do I get customers to sell to on the mobile app?

Your customers are your contacts (friends and family) on WhatsApp or on Facebook, Twitter, Instagram and other social media channels. You can share your products or bookings on WhatsApp and on those social media channels. Encourage your contacts, friends and family to buy products or booking items from you. To share your items, on the mobile app, visit Dashboard page, Your Products or Your Deals, click on Share link on each product or each booking, and choose how or where you want to share the items.

How do I know when an item is sold?

As a Reseller on the mobile app, you will receive an email notification as soon as your customer makes purchase of your order. You can also visit Dashboard, Your Orders or Your Earnings to see how much you have earned.
As a Supplier, you will receive an email notification as soon as your product or booking item is purchased on Reseller webstores. You can also go to Order Report page in your Supplier section to see the order.

Where can I view my webstore from the mobile app?

To view your webstore, visit Dashboard, click on View Your Store link to open a browser to your webstore.

How do I get products delivered to my customer?

As a Reseller, you don't need to do anything. We have delivery providers that handle the delivery of the products to your customers.
As a Supplier, once a customer buys your product from a Reseller's webstore, you will receive a notification with details of the customer. This will enable you package the item with the name, contact and address of the customer.
1. If you provide your own delivery service for your products, you can input the shipping details including regions or zones you can deliver to, and shipping cost in Shipping Management page in the Supplier section.
2. If you do not provide your own delivery service or do not cover other regions, the product will be assigned to a delivery provider to pick up from your location and deliver to the customer's location.

How long does it take for products to be delivered to my customer?

It depends on the location of your Customer and the location of the Supplier. If both parties are in the same country, it could take between 2 to 6 days to delivery to your customer. If both parties are in different countries, this may take longer.

When do I get paid?

As a Reseller, when your customer buys an item from your webstore, your profit margin will be paid into your bank account from 3 days after customer receives the product. This depends on any item return disputes by your customer.
As a Supplier, when your product is purchased, your product cost will be paid into your bank account from 3 days after the customer receives the product. This depends on any item return dispute by the customer.

Where can I enter my Bank details?

As a Reseller, open your mobile app, go to menu and click on Bank Details.
As a Supplier, open your web app, go to the top bar Profile Name, click on Account, on Payment Type, select Bank Transfer, and enter the bank details.

Can my customer pay on delivery?

Not at the moment. We are looking into exploring this for some regions in near future. For now, we are currently providing payment before delivery.

What is the meaning of "Margin"?

Margin is the profit you wish to earn on each item you are about to add to your web store. This applies to Resellers and Publishers.