FAQ

I just downloaded the mobile app. How do I start selling and earning?

When you install the mobile app and register as a Reseller, you automatically own a webstore to your name. Add the products or bookings you see in the app to your webstore, (for example if the cost of a product or booking item is 500, when you click "Add Your Profit" button, you can enter any amount you want to earn as profit margin on the product or booking. For instance if you enter 200 as your profit margin, this means you will be selling the product or booking item for 700 to your customers).
If you have products or bookings to sell, you can also click on the Supplier side in the mobile app to register as a Supplier. Add the products or booking items, set the amount you are selling each item, then go to Reseller side in the app to start selling.

I have a business and I have products or bookings (tickets, hotels, events, etc) to sell. How do I become a Supplier?

To become a Supplier, download the app or visit reselr.com and click on Become a Supplier on the top menu.

How do I get customers to sell to on the mobile app?

Your customers are your contacts (friends or family) or other users across social media on Facebook, Twitter, Instagram or other channels or groups. Once you have added your profits to the items you want to sell, click on "Sell Now" button on each item to share them to your contacts.

How do I know when an item is sold?

As a Reseller, you will receive an email notification as soon as your customer makes purchase of your order. You can also visit Dashboard, Your Orders to track the order.
As a Supplier, you will receive an email notification as soon as your product or booking item is purchased. You can also go to Order Report page in your account to process the order.

Where can I view my webstore from the mobile app?

To view your webstore, visit Dashboard, click on View Your Store link to open a browser to your webstore.

How do I get products delivered to my customer?

As a Reseller, you don't need to do anything. Delivery providers and the Supplier will handle the delivery of the products to your customers.
As a Supplier, once a customer purchases your product, you will process the order and contact the customer.
1. If you offer your own delivery service from the Shipping Management in your account, customers may select your service to deliver to them during checkout. if they do, you will arrange to deliver to them.
2. If you do not offer your own delivery service or customer did not select your service to deliver to them, then you will arrange the order for another delivery service to pickup from you and deliver to the customer.

How long does it take for products to be delivered to my customer?

It depends on a number of factors, the supplier's processing of the order, delivery service selected by customer, and the distance between the location of your customer and the location of the supplier. This could take approximately between 2 to 6 days if all parties are in same country.

When do I get paid?

As a Reseller, when your customer buys an item from your webstore, your profit will be paid into your bank account 3 days after customer receives and confirms the order. This also depends if there is any item return disputes by your customer. You will be notified on all process.
As a Supplier, when a customer purchases your item from any webstore, your item cost will be paid into your bank account 3 days after the customer receives and confirms the order. This also depends if there is any item return dispute by the customer.

Where can I enter my Bank details?

As a Reseller, open your mobile app, go to menu and click on Bank Details.
As a Supplier, open your mobile app or your account on website, go to the top bar Profile Name, click on Account, on Payment Option, select Bank Transfer, and enter the bank details.

Can my customer pay on delivery?

This depends on the shipping service that is available for the customer to choose. If a shipping service offers cash of delivery (COD), then your customer can pay on delivery.

Why am I not seeing any product in the app?

This is simply because there are no suppliers in your region or country that have listed products in the app. Once a supplier in your country lists any product, you will see it.